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Our online store is open as usual with FREE Delivery

Important service update

by Jonathan Penn on July 16, 2020

All of our vape stores in Wales are now officially open, including a couple of store moves! It’s been a long three months to get to this point and we’re so grateful to each and every one of our customers, old and new, who have supported us throughout the lockdown.

Those who have already visited our stores will have noticed that we have made a few changes and that your local branch will be looking a bit different. 

So, as much as it is now ‘back to normal’, this is for all of us our ‘new normal’ and we wanted to update you on a few additional changes we are making this week:

What to expect when visiting stores

In our last update we told you about some of the changes to expect in store, these are in place to keep both you and our colleagues safe as we all continue our fight against the COVID-19 virus.

All of our stores have been provided with sufficient PPE to ensure safety. Face masks and gloves are being worn by all in store colleagues and are changed regularly throughout the day. Counters are disinfected throughout the day and in between customer visits to keep our stores as clean as possible.

All stores now have screens installed and automatic hand sanitiser stations on entry and exit as well as making sanitiser available at the counter too.

We’ve added clear markings on the floor for social distancing and have continued our pre-lockdown practice of allowing only two customers in store at any one time and no vaping indoors. 

In the weeks leading up to the lockdown we unfortunately stopped testing of liquids in display devices. This, as you can understand, will continue for the foreseeable future. We apologise for the inconvenience this may cause, however, if you are wanting to sample a liquid, we are happy for you to test in your own device – please consider this if you’re planning a visit to one of our stores.

We’re grateful to all of the customers who have visited stores so far and have all followed the measures we have put in place; the response has been a real boost to us and so we thought we’d share a snippet!

“I was a bit nervous about going to the shops, but I went to my local Tonypandy shop and was really impressed with how well organised the store was and made me feel really safe too. The staff in the shop were still really friendly, that hadn’t changed at all, they were wearing masks and had gloves on and asked me to use the hand sanitiser which I did. The same great service and will definitely be back again soon!”

Jen (emailed feedback)

Delivery

Throughout the lockdown period we wanted to ensure that our customers were able to order and received their vaping essentials as swiftly and conveniently as possible and so we made the decision to offer free delivery on all orders. 

With the Royal Mail now informing us that their services are more regular, and they have more resources at work we are now re-introducing delivery charges, however, we have made some adjustments to the thresholds for free delivery.

Previously, free delivery was available on all orders over £50, this has been reduced to a minimum spend of £25 to receive free delivery.

We are also pleased to inform you that next day delivery is now available once again as a delivery option! With delivery charges starting from £3.25, you can once again order your essentials and have them with you within 24hrs!!

Online exclusives

Our online store is always open for you to buy all of your favourite e-liquids, hardware and accessories with FREE delivery on all orders. 

We understand that for some customers it is more convenient to shop online, or maybe you can’t get to a store. Our online shop is receiving stock every day and is always open, plus, keep an eye out for our online exclusive deals!

Our online exclusives are not available in stores and run for a limited period of time, so when you see it, snap it up! 

If you follow us on social media, we’ll post all of our new and unbeatable deals as soon as they’re live plus, make sure you’re signed up to social notifications, so you get the updates as they go live!

Shop more choice when in store!

In addition to the safety measures we’ve taken in store, you can now shop our entire catalogue of products that are available online, when in store!

We have installed devices into each store which now allow you to shop for products not on our shelves. Our catalogue is so vast that it is difficult to stock all items in each store. The added bonus of our expert staff advice on hand when making your decisions is also a huge plus!

All items will be delivered to you at home the next day.

Click & Collect

Click and Collect is easy and quick. You simply call your local store number and place your order over the phone. Payment is taken over the phone and a collection time is agreed with you. It is that simple!

Call the following stores Monday – Saturday 9am – 4pm

Bridgend – 0165 665 2640
Chepstow – 0129 162 0251

Rumney – 0292 036 4308
Splott – 029 2049 0222
Canton – 029 2039 9330
Tonypandy – 01443 43531
 
Out of hours number – 07951 366128

Same-day and Home Delivery

Home-schooling? Working from home? Home delivery is a great option for shopping for your vaping essentials!

Our same-day doorstep delivery has been hugely popular with customers in the Cardiff area benefitting from this convenient service and will be continuing due to hugely positive response!

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